Frequently Asked Questions

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Street parking near the castle is available, but please park responsibly. Parking is also available at the Village Hall car park, which is approximately a five to six minute walk from the castle..

Around 45-60 minutes. There will be 15 minutes to enjoy a complimentary drink while the elves entertain the children, followed by the visit to Santa which will last around 30 minutes.

Please allow plenty of time for you journey. We will do out best arrange another slot for you, but we cannot guarantee that there will be places, as the numbers we can accommodate in the medieval hall are strictly limited.

We plan to carry on whatever the weather! But pleased come prepared. Stout shoes are recommended! And wrap up warm! The experience is largely indoors, barring the walk to and from the castle and a short walk to the hall to see Santa. That said, we do reserve the right to cancel the event at short notice if the weather is deemed to present health and safety risks.

Yes. There is a small toilet block and hand washing facilities. Unfortunately we are unable to offer baby changing facilities at this time.

No. The booking relates to a named child for a particular time slot.

In the event of cancellation of the event, yes. But we cannot refund the price of tickets for any other reason. We can however see if it is possible to offer another time slot depending on the circumstances.

No. Pre-booking only. The experience is personalised for the children and numbers have to be limited so we cannot accept payment on the door.

Not if your infant is accompanying another child. If you want your baby to have a photo with Santa and take away two small gifts, then yes you will need to book.

Entering the Castle requires a shot walk over some grass. The pathway down to see Santa will consist of a layer of bark chippings. While this should not preclude the use of pushchairs and wheelchairs, we cannot guarantee that there will be no issues should the weather result in muddy conditions.

The event takes place outdoors, in a well ventilated marquee and in the medieval hall. The decision on masks is a personal one but adults may wish to wear one. Children are not expected to wear a mask.

No. The size of the venue and the fact there will be small children around means we cannot accept dogs onto the site. Guide dogs and other support dogs are excepted.